Delivering Value
With expert service at every stage.
Services.
Design Engineering.
Our involvement throughout all stages of design, production, and installation enables us to convert architectural design into a perfectly installed product with the precision you would expect.
Certified Installation.
Our US-based technicians are trained and certified in Germany where our windows and doors are exclusively manufactured. As a result, we are able to offer our clients both international quality and on-site service.
Project Management.
Supported by our in-house engineering and logistics teams, our Project Managers are equipped to be the sole point of contact to ensure product quality and constant alignment between teams.
Preventative Maintenance.
Our after sales maintenance program is proof of our commitment to support our products and work for the long run. Our customers receive 24/7 emergency service, as well as annual preventative maintenance visits.
Design Engineering.
Our expertise in the engineering and manufacturing of our products delivers an unparalleled combination of the world’s best technology, craftsmanship, and design.
Design Consultation.
• Brainstorm ideas & designs
• Understand client objectives
• Suggest ideal materials
Value Engineering.
• Identify structural parameters
• Establish timeline & budget
• Review costs for savings
Architectural Support.
• Present schematic designs
• Prepare shop drawings
• Provide technical specifications
Project Management.
Supported by our own in-house team of engineers, architects, and installation technicians, our Project Managers ensure product quality and constant alignment between teams.
Planning.
• Ensure Concept Manufacturability
• Design Water-Proofing System
• Coordinate Schedules with Construction Teams
Production.
• Oversee Factory Production
• Confirm Product Adherence to Specs
• Conduct Quality Testing
Logistics.
• Coordinate International Shipping
• Schedule Use of Needed Equipment
• Communicate Team Travel Itineraries
Certified Installation.
Our company-employed technicians have gone through rigorous training at supplier factories, as well as passed certification seminars at supplier training facilities.
Delivery.
• Inspect Site for Product Arrival
• Manage Day-of Delivery
• Conduct Quality Testing
Installation.
• Stage & Prepare all Openings
• Assemble & Install Hardware
• Make Final Adjustments
Maintenance.
• 10-Year Warranty Support
• Ad-Hoc & Contract Servicing
• Preventative Maintenance
Preventative Maintenance.
Henselstone’s after sales Preventative Maintenance program is proof of our commitment to supporting customers and their investment in our products.
Program Inclusions.
• 24/7 emergency service
• Annual onsite preventative maintenance visit
• Lubrication of hardware and locking mechanisms
• Adjustment and replacement of worn parts
• UV treatment of exterior surfaces
• Reduced labor rates